Fitbit Status Dashboard FAQ

Overview

The status dashboard provides real-time information on the health and availability of Fitbit’s features & services to keep you informed of any outages or disruptions.

Understanding the dashboard

	November 8	9	10	11	12	13	14	15
Device Sync / Pairing
Fitbit Care
Mobile App
Web API

The status dashboard works as follows:

• The first column shows all features that publicly report their status.
• The last column shows the current status for each feature or service.
• The dated columns in between contain icons that indicate the historical statuses for the dates shown. For example:
• There is a red status icon in the column dated November 9th and at the end on the right, this indicates a service outage began on November 9th for Device Sync/Pairing and it’s an ongoing outage.
• There is an orange icon on November 3rd for Fitbit Care and a green icon at the end. This indicates that there was a service disruption on November 3rd and the service is back to normal today.
• Click the status icon to see details of the incident.
• To see historical incident details click on the View history link at the bottom of the page.
• To subscribe to an Atom feed of the issues, use the RSS Feed link at the bottom of the page.
• All times are shown in US/Pacific time.

What do the status icons mean?

The following table explains each of the status icons:

	Available	The feature is fully available with no known disruptions
	Service information	Feature or service notification update
	Service disruption	The feature or service is unavailable or affected by a known issue
	Service outage	The feature is inaccessible to users

How do I subscribe to the RSS or JSON feeds?

To get the latest outage alerts we recommend subscribing to the Status Dashboard RSS feed:

1. Go to the Status Dashboard.
2. At the bottom, click RSS Feed and copy the feed URL.
3. In your RSS reader paste the URL to add the Status Dashboard feed.

If you want programmatic access to the Status Dashboard, for example to integrate it into your monitoring system, click JSON History at the bottom.

How do I view the history of issues?

Follow these steps to view the service status history:

1. Go to the Status Dashboard.
2. At the bottom, click View history.